Abstract:

According to Woodruff’s customer value hierarchy model， conduct a systematic literature
review of 69 papers in the research field of science and technology information user values. Demonstrate a
descriptive statistics including the research outputs’yearly distribution， country distribution， main journals
and so on. Then discuss about the attribute-based user values， regarding to the order of users’information
using， than can be divided into three types ： extended values， form values and core values. Moreover， five
elements of the consequence-based value are identified， i.e. monetary value， functional value， epistemic/
emotional value， social value and antecedent effect of conditional value. Finally， a conceptual framework is
proposed to address the user values of science and technology information.